MyFindZo

Effective Date: 22 August 2026
Last Updated: 22 August 2026

MyFindZo is operated by SONIKA BAZAAR PRIVATE LIMITED. MyFindZo is an online platform that enables users to discover local businesses, shops, professionals and service providers and, where available, purchase products through the platform.

We respect your privacy and are committed to protecting the personal information entrusted to us. This Privacy Policy explains what information we collect, why we collect it, how we use it, when it may be shared, and the choices available to you.

By accessing or using MyFindZo, you acknowledge that you have read and understood this Privacy Policy.

1. Scope of this Privacy Policy

This Privacy Policy applies to information collected through:

The MyFindZo website.
MyFindZo mobile applications, where applicable.
MyFindZo customer accounts.
Seller and business accounts.
Product orders and related services.
Customer support and communications.
Other services or features operated by MyFindZo.

This policy does not control the privacy practices of independent third-party businesses, sellers, service providers, payment providers, courier companies or external websites.

2. Information We Collect

We collect information that is reasonably necessary to provide and improve our services.

A. Account and Personal Information

When you create an account or use certain services, we may collect:

Full name
Mobile number
Email address
Password or authentication information
Address
City
State
Country
PIN code
Profile information

B. Business and Seller Information

If you register a business, shop, seller account or service-provider profile, we may collect:

Business/Shop name
Business category
Business address
Contact details
Business description
Product or service information
Business photographs and documents submitted for verification
Seller-related information
Other information required to operate or verify the business listing

Some business information may be displayed publicly on MyFindZo so that customers can discover and contact the business.

C. Order Information

When you place an order, we may collect:

Order ID
Products ordered
Quantity
Price
Delivery address
Order status
Seller information
Shipping information
Transaction/reference information

D. Payment Information

Payments may be processed through authorized third-party payment gateways or payment service providers.

Depending on the payment method, we may receive information such as:

Payment status
Transaction ID
Payment reference number
Payment method
Refund status

Complete card numbers, CVV information, UPI PINs or banking credentials are generally processed directly by the relevant payment provider and are not required to be stored by MyFindZo.

Users should never share their OTP, UPI PIN, card PIN, password or other confidential authentication information with anyone claiming to represent MyFindZo.

E. Device and Technical Information

When you visit or use MyFindZo, certain technical information may be automatically collected, including:

IP address
Browser type
Device type
Operating system
App or browser version
Device identifiers where applicable
Date and time of access
Pages or features used
Basic diagnostic and security information

This information helps us maintain platform security, prevent misuse and improve performance.

F. Location Information

Certain MyFindZo features may require location information to help users discover nearby businesses, shops or service providers.

Where applicable, location information may be collected through device permissions or technical information. You may control location permissions through your device settings, although disabling them may affect location-based features.

3. How We Use Your Information

We may use collected information for legitimate business and service purposes, including:

Account Management

Creating and maintaining user accounts.
Authenticating users.
Managing seller and business profiles.
Providing account-related services.

Orders and Delivery

Processing orders.
Confirming purchases.
Coordinating fulfilment.
Providing shipping and delivery updates.
Processing cancellations, returns and refunds.

Business Discovery

Showing relevant businesses, shops and professionals.
Helping customers find nearby services.
Displaying business listings and products.

Customer Support

Responding to questions and complaints.
Resolving order-related issues.
Providing technical assistance.

Security and Fraud Prevention

Detecting suspicious activity.
Preventing fraudulent transactions.
Protecting accounts and the platform.
Investigating misuse and policy violations.

Platform Improvement

Understanding how users interact with MyFindZo.
Improving website/app functionality.
Developing new features and services.
Troubleshooting technical problems.

Communication

We may use your contact information to send:

Order confirmations.
Delivery updates.
Account notifications.
Security alerts.
Important service announcements.
Customer-support communications.
Promotional communications where permitted by applicable law and according to your preferences.

4. How We Share Information

We do not sell or rent your personal information for money.

However, certain information may be shared with third parties when reasonably necessary to provide our services.

These may include:

Payment Service Providers

Information required to process payments, refunds and transaction verification may be shared with authorized payment gateways or financial service providers.

Sellers and Businesses

Where necessary to fulfil an order or provide a requested service, relevant customer information may be shared with the applicable seller, business or service provider.

Courier and Logistics Partners

Delivery information such as name, phone number and shipping address may be provided to the relevant courier or logistics partner to complete delivery.

Technology and Service Providers

We may use trusted service providers for hosting, cloud infrastructure, analytics, customer support, security, communications and other technical operations.

Government and Legal Authorities

Information may be disclosed where required or permitted by applicable law, legal process, court order or lawful government request.

Fraud and Security Partners

Information may be shared where reasonably necessary to detect, prevent or investigate fraud, unauthorized transactions or security threats.

We seek to limit information shared with third parties to what is reasonably necessary for the relevant purpose.

5. Public Business Information

MyFindZo allows businesses, shops, sellers and professionals to create listings.

Information submitted for public display may include:

Business name
Business category
Business location
Business description
Products/services
Business photographs
Public contact details
Operating information

Users should not upload passwords, financial credentials, OTPs or other sensitive personal information into publicly visible business listings.

6. Cookies and Similar Technologies

MyFindZo may use cookies and similar technologies to:

Maintain login sessions.
Remember shopping-cart information.
Improve website functionality.
Understand usage patterns.
Improve security.
Measure platform performance.
Provide a better user experience.

You may control cookies through your browser settings. Some website features may not work properly if certain cookies are disabled.

7. Data Security

We take reasonable technical and organizational measures to protect personal information against:

Unauthorized access.
Unauthorized disclosure.
Loss or misuse.
Alteration.
Destruction.
Fraudulent activity.

However, no website, application, internet transmission or electronic storage system can be guaranteed to be completely secure.

Users are also responsible for protecting their account credentials and should immediately report suspected unauthorized access.

8. Data Retention

We retain information for as long as reasonably necessary to:

Provide our services.
Maintain user accounts.
Complete orders and transactions.
Provide customer support.
Prevent fraud and misuse.
Resolve disputes.
Maintain required business records.
Comply with legal and regulatory obligations.

When information is no longer reasonably required, it may be deleted, anonymized or securely disposed of, subject to applicable legal requirements.

9. User Access and Correction

Users may be able to view and update certain account information through their MyFindZo account.

If you believe that your personal information is inaccurate, incomplete or outdated, you may contact us and request appropriate correction, subject to applicable law.

10. Account Deletion

Users may request deletion of their MyFindZo account through the available account-deletion facility or by contacting us.

Account deletion may not immediately remove information that we are legally required to retain or reasonably need for:

Financial records.
Fraud prevention.
Legal compliance.
Dispute resolution.
Security purposes.
Completion of pending obligations.

After the applicable retention period, such information may be deleted or anonymized.

11. Third-Party Services

MyFindZo may integrate with or provide links to third-party services, including:

Payment providers.
Courier/logistics providers.
Maps or location services.
Communication providers.
External websites.
Other technology or service providers.

Third parties may have their own privacy policies and terms. We recommend reviewing their policies before providing information directly to them.

12. Marketing and Promotional Communications

Where permitted by applicable law, MyFindZo may send information regarding:

New features.
Products.
Services.
Offers.
Promotions.
Business opportunities.

You may opt out of promotional communications where an unsubscribe or preference-management option is provided.

We may continue to send essential transactional, account, security or service-related communications when necessary.

13. Children's Privacy

MyFindZo does not knowingly intend to collect personal information from children in circumstances where such collection is prohibited by applicable law.

If we become aware of information that has been collected inappropriately, we may take reasonable steps to delete or restrict its use as required by applicable law.

14. User Responsibilities

Users are responsible for providing accurate information and keeping their account credentials secure.

Users must not:

Share OTPs or PINs with anyone.
Provide false account information.
Use another person's account without authorization.
Upload sensitive information publicly.
Attempt unauthorized access to MyFindZo systems.
Use the platform for fraudulent or unlawful activities.

15. Legal and Regulatory Disclosure

We may access, use, preserve or disclose information where reasonably necessary to:

Comply with applicable laws.
Respond to lawful government requests.
Comply with court orders or legal processes.
Prevent fraud or financial crime.
Protect users, employees or the public.
Protect our rights and property.
Investigate violations of our Terms & Conditions.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time due to changes in our services, technology, business practices or applicable legal requirements.

The updated version will be published on the MyFindZo website with a revised Last Updated date.

Users are encouraged to periodically review this page.

17. Contact Us

Company: SONIKA BAZAAR PRIVATE LIMITED
Platform: MyFindZo
Website: myfindzo.com
Email: info@myfindzo.com
Phone: 9232107717
Address: BC/24-C, Mahamaya Ward, Bhairoganj, Seoni, Madhya Pradesh, India

We will make reasonable efforts to respond to privacy-related requests within an appropriate timeframe.

18. Acceptance

By accessing or using MyFindZo, you acknowledge that you have read and understood this Privacy Policy.