Effective Date: 22 August 2026
Last Updated: 22 August 2026
This Policy applies to products made available through MyFindZo, a digital platform operated by SONIKA BAZAAR PRIVATE LIMITED.
MyFindZo provides a platform through which customers may discover and purchase eligible products offered by MyFindZo or participating sellers.
We aim to provide customers with clear product information and a fair, transparent process for cancellations, returns, replacements and refunds.
1. Product Information Disclaimer
Product names, descriptions, specifications, photographs, prices, availability, features and other information displayed on MyFindZo may be provided by the respective seller, supplier or manufacturer.
We make reasonable efforts to keep product information accurate and updated. However, occasional differences, typographical errors, technical errors or changes in product information may occur.
Customers should review the complete product information, specifications, applicable warnings, usage instructions, warranty conditions and other relevant details before placing an order.
Minor differences in colour, appearance, packaging or design may occur because of photography, lighting, screen settings, manufacturer changes or product batches.
2. Health, Wellness and Personal-Care Products
Where MyFindZo offers health, wellness, nutritional, personal-care or similar products, the information provided on the platform is intended for general product information only.
Such information is not medical advice and should not be used as a substitute for consultation with a qualified healthcare professional.
MyFindZo does not represent that any product will diagnose, prevent, treat or cure a disease unless such representation is expressly permitted by applicable law and supported by the relevant manufacturer or authorized information.
Customers should:
- Read the product label carefully.
- Follow the manufacturer's instructions.
- Follow recommended dosage or usage instructions.
- Review applicable warnings and precautions.
- Consult a qualified healthcare professional where appropriate.
Customers should not exceed the recommended dosage or use a product contrary to its instructions.
3. Seller and Manufacturer Responsibility
Products available through MyFindZo may be supplied by independent sellers, manufacturers or suppliers.
Depending on the product and applicable arrangement, the relevant seller or manufacturer may be responsible for:
- Product quality.
- Manufacturing.
- Packaging.
- Product specifications.
- Warranty.
- Product safety information.
- Regulatory compliance.
- Manufacturer instructions.
- Applicable after-sales service.
MyFindZo may assist customers with eligible complaints and requests through the platform's support process.
4. Authenticity and Authorized Purchases
Customers should purchase products only through MyFindZo or authorized sellers available on the platform.
Customers should be cautious of unauthorized websites, individuals or third parties claiming to sell MyFindZo products or services.
MyFindZo is not responsible for transactions made outside the official platform or with unauthorized parties, except where responsibility cannot legally be excluded.
Customers should retain their order confirmation, invoice and other purchase records.
5. Return and Replacement Eligibility
A customer may request a return or replacement where permitted under the applicable product conditions.
Depending on the product and circumstances, eligible reasons may include:
- Wrong product received.
- Damaged product received.
- Manufacturing defect.
- Missing item or component.
- Product materially different from the description.
- Other valid reasons covered by the applicable return policy.
Return eligibility may vary by product category, seller, manufacturer conditions and applicable law.
Certain products may be non-returnable due to hygiene, safety, perishability, regulatory requirements or their nature.
6. Reporting a Product Problem
Customers should report an eligible product issue as soon as reasonably possible after delivery.
For faster resolution, customers may be required to provide:
- Order ID.
- Invoice or proof of purchase.
- Reason for the return/replacement.
- Photographs or video of the product/package, where required.
- Details of the issue.
- Other information reasonably necessary to investigate the claim.
Where appropriate, customers may be requested to provide photographs or an unboxing video for damaged, missing or incorrect items.
7. Return Conditions
Where a return is approved, the product should generally be returned in the condition specified by the applicable return instructions.
Depending on the product, this may require:
- Original packaging.
- Product labels or tags.
- Accessories.
- Manuals or included items.
- Invoice or proof of purchase.
A return request may be rejected where the product has been used, damaged, altered or handled contrary to applicable product instructions, except where the issue relates to an inherent defect or other circumstances protected by applicable law.
8. Refund Policy
Where a refund is approved, the refund will be processed according to the applicable refund terms and the payment method used for the transaction.
Refund processing may take additional time depending on:
- Payment gateway.
- Bank.
- Card issuer.
- UPI provider.
- Financial institution.
- Other payment-processing systems.
The refund amount may be subject to applicable product, seller and platform policies.
Nothing in this Policy is intended to limit any refund or consumer right that cannot legally be excluded under applicable law.
9. Replacement
Where an eligible replacement is approved, MyFindZo or the relevant seller may provide a replacement product subject to:
- Product availability.
- Seller availability.
- Return of the original product where required.
- Verification of the reported issue.
- Applicable product conditions.
If a replacement is unavailable, an eligible refund or other appropriate resolution may be provided in accordance with the applicable policy and law.
10. Order Cancellation
Customers may request cancellation of an order before shipment, subject to the applicable cancellation conditions.
Once an order has been shipped or processed for dispatch, cancellation may not be possible in every case.
Where cancellation is approved after payment, the eligible refund will be processed according to the applicable refund procedure.
11. Delivery Failure or Refusal
If an order cannot be delivered because of:
- Incorrect or incomplete address.
- Customer unavailable at the delivery address.
- Customer refusal to accept delivery.
- Failure to provide required delivery information.
- Other circumstances attributable to the customer.
additional delivery or redelivery charges may apply where applicable.
Refunds for returned or undelivered orders will be handled according to the applicable refund conditions.
12. Seller-Specific Product Policies
Because MyFindZo may operate as a marketplace, different sellers or product categories may have different return, replacement, warranty and cancellation conditions.
Where specific conditions are displayed on a product page or during checkout, those conditions should be reviewed before placing the order.
Seller-specific conditions must remain consistent with applicable law and MyFindZo's platform policies.
13. Warranty
Where a product is covered by a manufacturer's or seller's warranty, warranty claims may be subject to the applicable warranty terms.
Customers should retain the invoice and warranty documentation where provided.
Warranty coverage may differ by product and manufacturer.
14. Prohibited and Counterfeit Products
MyFindZo does not permit the intentional listing or sale of counterfeit, unlawful or unauthorized products.
If a customer believes that a product is counterfeit, unsafe, unlawfully listed or materially misrepresented, the customer should report the matter to MyFindZo with the relevant order and supporting information.
MyFindZo may investigate such reports and take appropriate action in accordance with applicable law and platform policies.
15. No Medical or Therapeutic Guarantee
For health, wellness or nutritional products, MyFindZo does not guarantee any particular medical, therapeutic or health outcome.
Customers should not discontinue prescribed medication or treatment based solely on information available on MyFindZo.
For medical concerns, customers should consult a qualified healthcare professional.
16. No Distributor Buy-Back Policy
MyFindZo does not provide a general distributor resignation or product buy-back program.
Any separate seller, business, partner or commercial program offered through MyFindZo will be governed by its own written terms and eligibility requirements.
17. Policy Changes
SONIKA BAZAAR PRIVATE LIMITED may modify this Policy from time to time to reflect changes in products, sellers, services, technology, business practices or applicable law.
The latest version will be published on the MyFindZo website.
18. Contact Us
Company: SONIKA BAZAAR PRIVATE LIMITED
Platform: MyFindZo
Website: myfindzo.com
Email: info@myfindzo.com
Phone: 9232107717
Address: BC/24-C, Mahamaya Ward, Bhairoganj, Seoni, Madhya Pradesh – 480661, India
When contacting support, customers should provide their Order ID, registered mobile number and relevant purchase details.
Our Commitment
MyFindZo aims to provide a transparent and customer-friendly shopping experience.
We encourage customers to carefully review product details, seller information and applicable policies before placing an order.
© 2026 SONIKA BAZAAR PRIVATE LIMITED. All Rights Reserved.